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NodeDataDev

Automated Systems Service Programming

Privacy Policy

Last updated: March 15, 2025

At nodedatadev, we're serious about protecting your information. This policy explains how we collect, use, and safeguard your data when you work with us. We've written this in plain language because legal jargon helps nobody.

Who We Are

nodedatadev operates from BARTON RIDGE, 59 Capital Dr, Port Macquarie NSW 2444, Australia. We specialize in automated system and service programming for businesses across Australia. When you engage our services, you're trusting us with information about your business and operations.

This privacy policy applies to all interactions with our services, whether through our website, email communications, or direct project work. It covers both the Australian Privacy Principles under the Privacy Act 1988 and our own commitment to handling your data responsibly.

Information We Collect

We only collect information that helps us provide better services. Nothing more. Here's what we typically gather and why:

Contact and Business Information

When you reach out or engage our services, we collect basic details like your name, business name, email address, phone number, and business location. This seems obvious, but we need these to communicate with you and understand your business context.

We also gather information about your business operations and technical requirements during our initial consultations. This helps us design systems that actually fit your needs rather than forcing generic solutions.

Technical and Project Data

During projects, we collect technical specifications, system configurations, and operational data relevant to the automation solutions we're building. This might include existing system architectures, workflow documentation, and integration requirements.

We may also access certain operational data from your systems to properly configure automated services. Access is always limited to what's necessary for the specific project.

Website Usage Information

Our website collects standard technical information through server logs. This includes IP addresses, browser types, page visit times, and referring websites. We use this to understand how people find and use our site, which helps us improve the experience.

We don't use invasive tracking or sell your browsing data to third parties. The information stays with us and serves only to make our site more useful.

How We Use Your Information

Every piece of information we collect serves a specific purpose. Here's the breakdown:

Information Type Purpose Legal Basis
Contact details Communication, project coordination, support Contract performance, legitimate business interest
Business information Service customization, requirement analysis Contract performance, consent
Technical specifications System design, implementation, maintenance Contract performance
Project documentation Service delivery, quality assurance, future reference Contract performance, legal obligation
Website analytics Site improvement, user experience optimization Legitimate business interest

We don't use your information for marketing unless you've specifically opted in. Even then, you can change your mind anytime. We won't sell, rent, or trade your information to third parties for their marketing purposes.

Data Storage and Security

Your data is stored on secure servers within Australia whenever possible. When we use cloud services, we choose providers with strong security practices and Australian data centers.

Security Measures

We protect your information through multiple layers of security:

  • Encrypted connections for all data transmission between your systems and ours
  • Access controls that limit data access to team members who need it for specific projects
  • Regular security audits and updates to our systems and practices
  • Secure backup systems to prevent data loss while maintaining confidentiality
  • Employee training on data handling and privacy responsibilities

No system is completely invulnerable. We can't promise absolute security because that would be dishonest. What we can promise is that we take security seriously and continuously work to improve our protective measures.

Data Breach Protocol: If a security incident affects your data, we'll notify you within 72 hours as required by Australian privacy law. We'll explain what happened, what data was affected, and what steps we're taking to address the situation.

Data Retention

We keep your information only as long as necessary. Here's our general approach:

  • Active project data: Retained throughout the project and for 12 months after completion to provide ongoing support
  • Financial records: Kept for 7 years to comply with Australian tax and business record requirements
  • Technical documentation: Maintained for 3 years after project completion for reference and potential future work
  • Contact information: Stored until you request removal or after 5 years of no business interaction
  • Website analytics: Aggregated data kept indefinitely, individual session data deleted after 26 months

When retention periods expire, we securely delete or anonymize your data. Secure deletion means the data is overwritten and can't be recovered. Anonymization removes identifying information so data can be used for statistical purposes without connecting back to you.

Sharing Your Information

We limit data sharing to situations where it's necessary for service delivery or required by law. Here's when information might be shared:

Service Providers

Sometimes we work with specialized service providers who need access to certain information to help deliver our services. This might include cloud hosting providers, development tool platforms, or specialized technical consultants.

These providers are bound by confidentiality agreements and can only use your data for the specific services they're providing. They can't use it for their own purposes or share it further.

Legal Requirements

We may disclose information when required by Australian law, such as responding to valid legal processes, court orders, or government requests. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If nodedatadev is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We'd notify you before your data is transferred and becomes subject to a different privacy policy.

Your Rights and Choices

Under Australian privacy law, you have specific rights regarding your personal information. We respect these rights and make it straightforward to exercise them.

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days in a commonly used electronic format. There's no charge for reasonable requests, though we might charge for excessive or repetitive requests.

Correction Rights

Found an error in your information? Let us know and we'll correct it promptly. We want our records to be accurate, so corrections benefit both of us.

Data Deletion

You can request deletion of your personal information, subject to certain limitations. We'll honor deletion requests except where we need to retain data for legal obligations, completing services you've requested, or exercising legal rights.

When you request deletion during an active project, we'll discuss the implications for service delivery and find a solution that works for both parties.

Data Portability

You can request your data in a structured, commonly used format that allows you to transfer it to another service provider. This applies to information you've provided to us and that we process based on your consent or for contract performance.

Marketing Opt-Out

If you've opted in to marketing communications, you can opt out anytime by clicking the unsubscribe link in our emails or contacting us directly. We'll process opt-out requests within 5 business days.

How to Exercise Your Rights: Contact us at support@nodedatadev.com with your request. We'll verify your identity (to protect your data) and respond within 30 days. If we need more time, we'll explain why and keep you updated.

Cookies and Tracking

Our website uses minimal cookies and tracking. We're not interested in building detailed profiles of your browsing behavior across the internet.

Essential Cookies

We use cookies necessary for the website to function properly. These handle things like maintaining your session if you're logged into a client portal or remembering form inputs.

Analytics Cookies

We use analytics to understand how visitors use our site. This helps us identify which content is useful and where people encounter problems. The data is aggregated and doesn't identify individuals.

Your Browser Settings

Most browsers let you refuse cookies or alert you when cookies are being sent. Be aware that some website features may not function properly if you disable cookies.

Third-Party Links

Our website may contain links to external sites. We're not responsible for the privacy practices of these sites. When you leave our website, we encourage you to read the privacy policies of any site that collects your information.

We choose our links carefully, but linking doesn't imply endorsement of their privacy practices.

Changes to This Policy

We'll update this privacy policy as our practices evolve or as required by law. Significant changes will be communicated through email to active clients and prominently posted on our website.

The "Last updated" date at the top tells you when we last revised the policy. We encourage you to review it periodically, especially if you haven't worked with us recently.

Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, contact us to discuss concerns before they take effect.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from individuals under 18. If we discover we've inadvertently collected such information, we'll delete it promptly.

International Data Transfers

We primarily store and process data within Australia. Occasionally, data may be transferred internationally when using certain cloud services or development tools.

When international transfers occur, we ensure appropriate safeguards are in place through standard contractual clauses or verification that the receiving country has adequate privacy protections under Australian law.

We'll inform you if your specific project requires international data transfers and explain the protections in place.

Complaints and Disputes

If you're concerned about how we've handled your personal information, please contact us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:

  • Online: www.oaic.gov.au
  • Phone: 1300 363 992
  • Mail: GPO Box 5218, Sydney NSW 2001

Privacy Questions?

For privacy-related questions, data access requests, or concerns about how we handle your information, reach out directly: Email: support@nodedatadev.com Phone: +61 890 809 835 Address: BARTON RIDGE, 59 Capital Dr, Port Macquarie NSW 2444, Australia