Building Systems That Actually Work
We've spent years watching automated systems fail because they weren't built with real business operations in mind. Our approach starts with understanding how your team actually works—not how a manual says they should.
Every automation we build needs to solve a genuine problem. Not just move it somewhere else.
Start With Why Things Break
Most automation projects fail during implementation. Not because the code is wrong, but because nobody asked why the current process exists in the first place.
We start by mapping what actually happens versus what's supposed to happen. There's always a gap. Sometimes it's small—a manual check someone added three years ago that never got documented. Sometimes it's huge—an entire workaround system built because the original solution didn't account for edge cases.
Those gaps tell us where automation will either save time or create chaos. And honestly, we'd rather spend an extra week in discovery than build something that makes your team's day harder.
How We Actually Build Things
Five phases that keep projects from going sideways.
Document Current Reality
We shadow your team for a few days. Watch what they do. Ask why they do it that way. Most businesses have informal processes that never made it into any documentation—and those are usually the ones that matter most. We map everything before we touch anything.
Identify What's Worth Automating
Not everything should be automated. Some tasks are too variable. Some change too often. Some are actually faster done manually. We help you figure out which processes will give you the biggest return—both in time saved and reduction in errors.
Build in Stages
We don't flip a switch and hope it works. Every system gets built in pieces, tested with real data, and deployed gradually. If something breaks, we know exactly which piece caused it. Your team never wakes up to a system they don't recognise.
Train People Who'll Use It
Documentation is fine, but it doesn't replace actual training. We run sessions with the people who'll interact with the system daily. They learn how it works, where the manual overrides are, and what to do when something unexpected happens—because it always does eventually.
Monitor and Adjust
The first version is never the final version. Business needs change. New edge cases appear. We stay involved for the first few months, tweaking things as real-world usage reveals gaps. Then we hand it over with clear maintenance guidelines.
Ingrid Valtersen
Lead Systems Developer
Been building automated systems since 2017. Started in logistics where one mistake could cost thousands. Learned early that good code isn't enough—it needs to survive real business chaos.
The Way We Think About Problems
Every business has constraints. Budget limits. Legacy systems that can't be replaced. Staff who are already stretched thin. We don't pretend those constraints don't exist.
Good automation works within reality, not around it. That means building systems that integrate with what you already have, even if it's not pretty. It means planning for the fact that your internet might drop or a supplier might change their data format without warning.
And it means being honest when automation isn't the answer. Sometimes a better spreadsheet template solves the problem. Sometimes you need a person making judgment calls. We'll tell you if that's the case.
Resilience Over Perfection
Systems that handle failures gracefully beat systems that work perfectly 99% of the time and crash the other 1%.
Transparency in Process
Your team should understand what the system is doing. Black boxes create dependency and fear. We build systems people can actually troubleshoot.
Incremental Improvement
Big bang launches are risky. We'd rather ship something useful this month and improve it next month than aim for perfect and miss the deadline.
Real Data First
We test with your actual data, not sanitised examples. Edge cases show up fast when you're working with real-world messiness.
What You Get From Working With Us
Beyond the code, here's what actually matters when a project wraps up.
Documentation That Makes Sense
Not technical jargon. Plain language guides that explain what each part does, how to fix common issues, and where to look when something's wrong. Written for the people who'll actually use it.
Support That Sticks Around
We don't vanish after launch. Three months of included monitoring and adjustments. After that, you choose how involved you want us to be—from quarterly check-ins to on-call support when needed.
Let's Talk About Your Systems
Whether you're dealing with repetitive manual work, integration headaches, or processes that keep breaking, we can help figure out what's actually fixable. First conversation is always free—no pitch, just practical advice.
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